Terms & Conditions

These terms and conditions govern the use of the nelosolution.com website and any service agreement entered into with Nelo Solutions unless a specific written contract states otherwise. By using the website or engaging our services, you accept these terms.

Nelo Solutions provides consulting, design and development services for custom CRM, ERP, corporate websites, digital platforms and related integrations. The exact scope, deliverables and timeline of each engagement are defined in a written proposal signed by both parties.

Quotations are valid for 30 days from the date of issue unless stated otherwise. Prices are expressed in CHF or EUR excluding VAT, which is added where applicable.

• An advance of 30% to 50% is invoiced upon signature.
• The balance is invoiced at agreed milestones or monthly for time-and-material engagements.
• Invoices are payable within 15 days. Late payments accrue interest at 5% per annum plus reasonable recovery costs.

The client agrees to provide, in a timely manner, the information, content, access, approvals and decisions required for the smooth execution of the project. Delays caused by the client may impact the schedule and cost.

Upon full payment, the client receives the ownership or a perpetual license — as defined in the proposal — of the deliverables specifically developed for them. Nelo Solutions retains ownership of its underlying know-how, reusable components, tools and frameworks. Third-party software and open-source components remain governed by their respective licenses.

Both parties agree to treat as confidential any non-public information exchanged during the engagement and to use it solely for the purposes of the project, for a period of five years after the end of the collaboration.

Nelo Solutions warrants that deliverables materially conform to the agreed specifications for 90 days after acceptance and will correct any reproducible defect at no charge during that period. Ongoing support and evolution are covered by a separate service agreement.

Nelo Solutions' aggregate liability for any claim arising from an engagement is limited to the amount actually paid by the client under that engagement during the 12 months preceding the claim. Nelo Solutions cannot be held liable for indirect or consequential damages such as loss of profit, revenue, data or business opportunities.

Neither party is liable for any delay or failure to perform due to events beyond its reasonable control, including natural disasters, government action, network outages or major third-party service disruptions.

Either party may terminate an engagement for material breach not remedied within 30 days of written notice. Upon termination, the client pays for all work performed up to the effective termination date.

These terms are governed by Swiss law. Any dispute is subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.

For any question regarding these terms, contact hello@nelosolution.com.